FAQ

           

WHEN WILL MY ORDER BE SHIPPED ?
Orders typically ship within 2-5 days but delays can happen during the holiday season . If there is a hold up for any other reason , I will contact you via email and let you know . Please be sure to check your spam folder!
If you urgently need something for any occasion or by Christmas , please choose Priority Shipping and let me know in the notes section of your order and I will try my absolute best to get your order to you in time.
 
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ?
Usually all orders arrive within 4-7 business days.  
Priority Shipping orders arrive within 2-3 days. 
 
HOW DO I TRACK MY ORDER ?
You will receive an email with tracking information once the package has been fulfilled . Once shipped , please allow at least 48 hours for the tracking information to be updated.
 
CAN I MAKE CHANGES AFTER I PLACED MY ORDER ?
 
If you ordered a wrong size , input the wrong address or notice any other mistakes regarding your order , please let me know as soon as possible and I will adjust it for you . However , if you received a notification that your order has been shipped , I can no longer amend the order.
 
MISSING PACKAGES 
 
Please contact vivistickers@gmail.com or reach out via DM on our instagram @viviunivverse as soon as possible with your order number.